Patients & Visitors
Thank you for choosing Livingston Regional Hospital to meet your health care needs. We consider it a privilege to serve you and your family. The goal of every Livingston Regional Hospital staff member is to make your stay as pleasant and as comfortable as possible while following the medical care plan especially designed for you by your physician. Please do not hesitate to ask questions about your care or any of the hospital's services.
The information presented below covers a wide range of hospital services and policies. If you need additional information, please call us at (931) 823-5611.
Patients may pre-admit once admission has been scheduled. Admissions are processed via the registration clerks in the front lobby; after hours admissions are processed at the registration desk in the Emergency Department. Once you arrive on the nursing unit, the staff will help you get acquainted with your room and your surroundings.
Patients undergoing outpatient surgery should report to the registration desk in the front lobby. Outpatient registration hours are from 6:30 am until 5:00 pm.
Expectant mothers should check in through the Emergency Department before coming to Labor and Delivery. If you are an admission please check in via the registration clerks in the front lobby.
The cafeteria, located towards the front of Livingston Regional Hospital, is open to visitors for breakfast and lunch, Monday through Friday. The hours are: Breakfast 7:00 a.m. to 9:00 a.m. and Lunch 11:30 a.m. to 1:00 p.m. The cafeteria menu is available online.
Snacks and soft drinks may be purchased 24-hours-a-day from the vending machines located in the Vending Area on the Rehab Unit.
- Closed Caption Television
Closed Caption Television is available to all patients. Please contact the nurse’s station for instructions to change the settings on your television to closed captioning.
When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. The case manager will assist you in making arrangements for home care or other community services, if needed. Your physician will let you know if an office visit is necessary after discharge.
Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital.
- Financial Arrangements
When you are admitted, you should confirm financial arrangements for your care. If you have hospitalization insurance, please bring your policy, identification card and other pertinent information with you.
Most insurance companies require pre-admission certification and a second opinion before surgery. Please review your pre-admission requirements and coverage and advise your physician of these requirements. This process must be complete before admission, unless it is an emergency. If this has not been done in accordance with the policy's requirements, your insurance benefits may be reduced or denied. Also if the patient leaves the hospital “against medical advice” (“AMA”) your insurance may choose not to pay for the hospitalization.
As a courtesy, Livingston Regional Hospital will file a verifiable third-party claim and help in any way possible to expedite their payment. However, please remember that the patient is ultimately responsible for the hospital bill because an insurance policy is a contract between patients and their insurance company.
Most hospital insurance plans do not fully cover hospital bills. All bills are payable in full at the time of discharge unless financial arrangements have been made with the business office, (931) 823-5611 before discharge. At the time of discharge, you should be prepared to pay the estimated balance due over the verifiable insurance coverage, or make arrangements with the Business Office.
The Business Office will file your claim for insurance assigned to the hospital. If an insurance payment is less than our estimate, you will be billed for the balance due. Livingston Regional Hospital can provide payment arrangements and financing options.
Assistance with Medicaid eligibility is available by calling Joann Terry at (931) 403-2182.
Hospitals and doctors charge separately.
Once you are discharged from the hospital, you may receive a separate bill from the physician, anesthesiologist, pathologist, radiologist, or emergency department physician. These physicians are not employees of the hospital.
If you have questions about your coverage of your bill, please call the Business Office at (931) 823-5611 and we will be happy to assist you.
- Food Services
Because nutrition is an important part of your recovery, our dietitian prepares a variety of menus according to your doctor's instructions. If your doctor wishes you to adhere to a special diet once you have left the hospital, our dietitian can explain your new eating plan and how you can adapt it to your lifestyle.
If lab tests or x-rays delay your meal time, the nursing staff will be happy to order a tray after you return to your room. One guest tray will be provided free of charge for families of patients age 12 and under. Nourishment rooms are available on each nursing unit. A variety of snacks and beverages are provided for our patients.
- Gift Shop
The Gift Shop is located in the front lobby of the Livingston Regional Hospital and offers flowers, cards, baby items, toiletries, candy, and more. The Gift Shop is open Monday - Friday from 7:30 a.m. to 4:00 p.m.
- Mail and Flowers
Cards and flowers sent by your family and friends to make your stay more pleasant are delivered daily. Flowers are NOT allowed in the Intensive Care Unit (ICU). Mail received after you are discharged will be forwarded to your home. Mail for patients should be addressed as follows:
Livingston Regional Hospital
315 Oak Street
Livingston, TN 38570
We will need a complete list of medicines you are currently taking, including those not prescribed or ordered by your doctor. While in the hospital, please take only medicines administered by your nurse. If the medicines are not given at the same time as you normally take them, please let us know and we will try to do things as you do at home. Sometimes meals or tests may hinder your normal routine.
We use generic medicines when possible to keep costs low. Because of this, some medicines may look different from your usual pills. If you have questions about the pills or other medicines you are taking, do not hesitate to ask your nurse or physician.
Local newspapers may be purchased from boxes located in hospital cafeteria. The nurses’ stations will have a limited supply daily of newspapers available upon patient request.
- Pastoral Care
Livingston Regional Hospital’s Pastoral Care Program is available to patients and families during their stay at our facility. The program is designed to provide spiritual assistance to anyone requesting these services.
A pastoral care committee member is available at any time upon request. We also have a chapel, which is located in the main corridor of the hospital and is open to all patients and/or their families for quiet meditation and prayer.
- Pediatric Care
For the safety of our pediatric patients, those under the age of 12, we require an adult to stay with them at all times. If your child is under 2 years of age, we require the use of a baby bed for the safety of your child.
- Pet Visitation
Livingston Regional Hospital is committed to providing personalized care that recognizes the benefits of integrating traditional medicine with complementary medicine as a supportive service. Patient must be deemed, by their physician, as appropriate to benefit from the visit of his/her dog. Only dogs that are certified to be medically fit shall be allowed to visit.
- Smoking Policy
To protect your health and the health of others, Livingston Regional Hospital is a smoke-free environment. Smoking is not permitted in patient rooms, corridors, lobbies, waiting rooms or any other area of the hospital. However, to ensure the physical safety of our patients and visitors, our policy has been revised to include a smoking area in one of our campus courtyards. The designated courtyard is located between the medical and surgical wings of the hospital.
The telephone at your bedside is for your use and convenience. To make local calls, dial "9" and wait for the dial tone, then dial your desired number. The hospital utilizes AT&T as its long distance company. If you wish to use a different company for credit card calls, dial your company's access code after dialing "9" + "0" or use the 800 number listed on your credit cards after dialing "9" + "1".
- Dialing the Hospital Operator from your room - Press "0"
- Placing a local Call from your room - Press "9" then dial the number
- Long Distance & Calling Card Calls from your room - Press "9" then "0"
- To reach an Outside Operator from your room - Press "9" then "0"
- Visiting Hours
Livingston Regional Hospital has open visiting hours depending upon the condition of the patient.
Hours run from 9:00 a.m. to 9:00 p.m. each day. Visitors are asked to have only two visitors per bed and not more than four per room at any one time. Smoking is prohibited on hospital campus except in designated smoking areas.
Please use caution when bringing young visitors to the hospital. Do not allow children with cough, fever, rash, sore throat, nausea, vomiting, diarrhea or recent exposure to illness to visit.
The hospital respects, protects, and promotes patient rights. The hospital allows a family member, friend, or other individual to be present with the patient for emotional support during the course of the stay. The hospital allows for the presence of a support individual of the patient’s choice, unless the individual’s presence infringes on others’ rights, safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient’s surrogate decision maker or legally authorized representative.
The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression. There is one exception for overnight stays: Semi private rooms that are occupied with two patients, spouses or a domestic partner (including a same-sex domestic partner) are NOT PERMITTED to stay after visiting hours are over. This allows both patients their privacy and rights.
Gero-psych Unit (OakPoint)
Oakpoint’s visitation time is 9am to 10am and 6pm to 7pm. No one under 12 years of age can be on unit.
Visitors to the ICU are encouraged to be present at scheduled visiting periods: 7:30 a.m., 11:30 a.m., 4:30 p.m., and 8:30 p.m. Visitors unable to be present at these times may make arrangements with the ICU staff for alternative visiting times. Visitors at scheduled or arranged times are requested to knock on the door and wait to speak with a nurse before entering. New admissions, critical circumstances, emergencies and changes in patient status may delay visiting for all patients and necessitate that all visitors leave immediately. Children are not permitted in the ICU. Exceptions to this can be made at the discretion of the ICU Nurse and Nursing Supervisor.
Visitors are allowed to utilize the waiting areas on each unit during normal visiting hours. All visitors are required to respect the patient right to privacy. All children are to be supervised by an adult at all times. Children will not be permitted to run around the halls. Only patients in active labor and end of life may have visitors remain in the waiting rooms after hours. All visitors remaining after hours must get the approval of the nursing supervisor and/or administration.
- Patients in active labor may not have more than two visitors at a time.
- Siblings may visit provided that they have no known infections.
- All visitors must wait in the family waiting room when not in the patient’s room.
- Additional guidelines available with the nursing staff.
- What to Bring
You will need to bring a small number of personal items to the hospital, such as pajamas, robe, slippers, and personal toilet articles including cases for glasses, contact lenses, hearing aids and dentures. If you bring with you or any of the prior mentioned items are brought to you after your admission, please make sure your nurse is aware that you have them in your possession. These items are your responsibility to keep up with. Bring your driver’s license, insurance card, claim forms, and your co-pay and deductible amounts.
- What Not to Bring
Do not bring watches, jewelry, cash or other valuables to the hospital. If you have valuables at the hospital please ask the nurse for a Special Valuable Envelope. Your valuables can be placed in the hospital safe, by the House Supervisor, once you have sealed them in the Special Valuables Envelope. The envelope must be filled out and signed by you or a responsible relative and your nurse. The content list will remain with your hospital chart and a copy of the list will be sealed inside the Valuables Envelope. Ask your Nurse about this hospital policy if you would like to use it. The hospital cannot be responsible for lost items unless they are placed in a Valuables Envelope. Glasses, contact lenses, hearing aids and dentures must be documented in your chart.
Please do not bring medications to the hospital. Your physician and the hospital pharmacy will provide all of your medication while you are in the hospital. However, it is important to provide your physician with a list of all medications that you are currently taking.
We appreciate you choosing Livingston Regional Hospital for your healthcare needs.